Privacy Policies

Title V of the Gramm-Leach-Bliley Act (GLBA) and the laws of the State of Ohio, generally prohibit us from sharing nonpublic personal information about you with a third party unless we provide you with this notice of our privacy policies and practices describing the type of information that we collect about you and the categories of persons or entities to whom that information may be disclosed. In compliance with the GLBA and the laws of this state, we are providing you with this document, which notifies you of the privacy policies and practices of Avalon Benefit Services, Inc.

The laws of this state further require that we inform you that we may not share your personal information with a non-affiliated third party for any purpose that is not specifically authorized by law unless we obtain your affirmative permission.


Categories of Information Collected and Sources from Which We Collect It:

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms.
  • Information about your transactions with us, our affiliates or others.
  • Information we receive from a consumer-reporting agency.
  • Information we receive from medical records or medical professionals.

Unless it is specifically stated otherwise in an amended Privacy Policy

Notice, no additional information will be collected about you.

Persons From Whom Information is Collected:

We may collect nonpublic personal information from individuals other than those proposed for coverage.

Information we may disclose to third parties:

In the course of our general business practices, we may disclose the information that we collect (as described above) about you or others without your permission to the following types of institutions for the reasons described:

  • To a third party if the disclosure will enable that party to perform a business, professional or insurance function for us.
  • To an insurance institution, agent, or credit reporting agency in order to detect or prevent criminal activity, fraud or misrepresentation in connection with an insurance transaction.
  • To a medical care institution or medical professional in order to verify coverage or benefits, inform you of a medical problem of which you may not be aware, or conduct an audit that would enable us to verify treatment.
  • To an insurance institution, agent, or credit reporting agency for either this organization or the entity to whom we disclose the information to a function in connection with an insurance transaction or quote involving you or your employer.
  • To an insurance regulatory authority, law enforcement, or other governmental authority in order to protect our interests in preventing or prosecuting fraud, or if we believe that you have conducted illegal activities.
  • To a group policyholder for the purpose of reporting claims experience or conducting an audit of our operations or services.
  • To an actuarial or research organization for the purpose of conducting actuarial or research studies.

In addition to those circumstances listed above, and unless you tell us not to by completing the attached Opt Out Form we may disclose certain information about you to third parties whose only use of the information will be for the purpose of marketing a product or service.

Under no circumstances will we disclose any of the following information for marketing purposes:

  • Any medical information;
  • Information relating to a claim for a benefit or a civil or criminal proceeding involving you;
  • Personal information relating to your character, personal habits, mode of living or general reputation.

Your right to access and amend your personal information:

You have the right to request access to the personal information that we record about you. Your right includes the right to know the source of the information and the identity of the persons, institutions or types of institutions to whom we have disclosed such information within two (2) years prior to your request. Your right includes the right to view such information and copy it in person, or request that a copy of it be sent to you by mail (for which we may charge you a fee to cover our costs). Your right also includes the right to request corrections, amendments or deletions of any information in our possession. The procedures that you must follow to request access to or an amendment of your information are as follows:

To access or amend your information please write to:

     Avalon Benefit Services, Inc.
     Privacy Officer
     6543 Commerce Parkway, Suite M
     Dublin, Ohio 43017

The request should include your name, address, social security number, telephone number, and the recorded information to which you would like access or amended. The request should state whether you would like access in person or a copy of the information sent to you by mail or what should be amended and why it should be amended. Upon receipt of your request, we will contact you within 30 business days.

Our practices regarding information confidentiality and security:

We restrict access to nonpublic personal information about you to those employees who need to know that information in order to provide products or services to you. We maintain physical, electronic, and organizational safeguards to protect information about you.

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6543 Commerce Parkway, Suite M, Dublin, OH 43017
Phone: 800-310-6645    Fax: 844-328-5824